Get in Touch With Us
This page is for readers who want to reach the editorial team behind Non Gamstop Casinos — to flag an error in a review, ask how a bonus term actually works, or query something we have written about payments, withdrawals or licensing. Email is the only channel we operate, and every message is read by a person on the team.
Write to us at [email protected]. We aim to reply within two working days. Include the page title or URL you are asking about, and if your question concerns a specific casino, name it — it saves an exchange of messages.
One thing we cannot do for you
We are an independent research and comparison publisher. We do not operate any casino, hold player funds, process payments or have access to anyone's account. If your deposit has not landed, your withdrawal is delayed, or your account has been suspended pending verification, we cannot release the money or overturn the decision. Only the operator — and, where one exists, its licensing body or dispute service — can do that.
What we can do is explain what the published terms say, what a source-of-funds request normally involves, and what escalation routes usually exist. That is often enough to work out whether you are dealing with a routine check or a genuine dispute.
How we are funded, plainly
Some of the casino links on this site are commercial. If you open an account through one, we may earn a commission. That arrangement pays for the research; it does not buy a position in our rankings or soften what we write about a brand's weaknesses. A casino that pays us nothing can outrank one that does, and every operator we list carries at least one stated drawback. If you think a review reads like it was bought, say so in an email and we will look at it again.
What readers most often write in about
- Bonus terms that do not match our page — wagering multiples, maximum bonus bet caps, expiry windows and cashout limits change without notice. Tell us what you saw and when.
- Payment availability — particularly PayPal, which is the question we receive most often. See the section below.
- Withdrawal timings and limits — weekly or monthly caps, pending periods, and what KYC documents were requested.
- GAMSTOP and self-exclusion — how exclusion periods work and what they do and do not cover.
- Corrections — a closed site, a changed licence, a renamed operator, a game supplier that has pulled out.
- Press and partnership enquiries — introduce the organisation and the proposal in the first message.
PayPal questions: the short answer before you email
PayPal has long-standing commercial rules about the gambling businesses it will process for, and in practice it is tied to operators licensed by the Great Britain regulator. Casinos that are not on GAMSTOP are, by definition, not licensed by the UK Gambling Commission — they hold overseas licences, commonly Curaçao, Malta or Anjouan. That is why PayPal is rarely available at them, and why you should treat a PayPal logo on an offshore cashier page with suspicion until you have seen it in the live payment list on a funded account.
If you have verified PayPal working at a specific non GamStop casino, or seen it advertised and then refused at the cashier, that is exactly the sort of message we want. Include a date. We record when a payment claim was last checked rather than stating it as permanent fact. Our wider comparison of trusted non GamStop casinos for UK players sets out what we found on each cashier.
Payment methods you are more likely to meet instead
| Method | Typical use at offshore casinos | What to check before depositing |
|---|---|---|
| Debit card (Visa/Mastercard) | Common for deposits; card issuer may still decline gambling transactions | Whether withdrawals return to the same card, and any issuer cash-advance fee |
| Bank transfer | Used for larger withdrawals | Processing days, minimum payout, and whether the account name must match |
| E-wallets (Skrill, Neteller and similar) | Widely accepted; faster payouts than banking rails | Many bonus terms exclude e-wallet deposits from qualifying |
| Prepaid vouchers such as Paysafe | Deposits only in most cases | You will need a second method nominated for withdrawals |
| Cryptocurrency | Standard at several offshore brands | Network fees, volatility, and whether balances are held in GBP or converted |
Two costs catch people out. First, currency conversion: several listed brands advertise in euros or dollars, so a GBP account is worth confirming before you fund it — otherwise your bank or the cashier applies a spread on the way in and again on the way out. Second, minimum deposits are usually £10 to £20, but the minimum needed to trigger a full welcome package is often higher than the minimum the cashier will accept.
Questions about specific brands we list
If you are writing about one of the operators in our rankings, the notes below explain why it appears and what we would flag. Editorial ratings are our own assessment, not customer review scores.
Betmica — ranked first, 10.0
Betmica heads the list on breadth: a large slot library across multiple studios, live dealer tables covering blackjack, roulette and baccarat, and a cashier that keeps GBP handling straightforward for British readers. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. That headline number is only reachable at the top end of the deposit tiers, and like all bonuses of this size it carries wagering requirements, a maximum bet while a bonus is active, and an expiry window — read those three lines before you opt in. The limitation: a percentage that large almost always means a high playthrough multiple, and slots will contribute far more toward it than table games. Readers most often contact us about Betmica's bonus cashout cap, so check what the maximum withdrawable amount from bonus funds is on the day you claim.
Kikibet — 9.9
Kikibet earns its place for a sportsbook running alongside the casino on a shared wallet, which matters if you want pre-match and in-play markets, accumulators, bet builders and cash-out in the same account as your slots balance. The welcome offer is 350% up to £5,555 plus 300 free spins. Sports free bets usually attach minimum qualifying odds — commonly around 1.50 to 2.00 in decimal terms — and legs below that threshold will not count. The limitation: a shared wallet complicates bonus tracking, because casino wagering and sports wagering are typically counted under separate rules even though the balance looks like one pot.
Betninja — 9.9
Betninja is the more restrained option in the top group. The offer is £1,000 plus 100 free spins for all new players — a smaller headline than its neighbours, quoted in pounds, with terms that are easier to read end to end. Free spins normally carry their own wagering on winnings and a per-spin value cap, so the cash value is lower than the spin count suggests. The limitation: a modest maximum means little headroom for higher-stakes play, and free spins are usually locked to a narrow set of named slots rather than the whole library.
WinnerIsland — 9.9
Worth a mention for the currency point above: its welcome bonus up to €1,000 plus 100 free spins is denominated in euros. If the account does not run in sterling, conversion sits on both your deposit and your withdrawal, and the pound figure you actually receive will move with the rate.
What you actually get at these sites, in short
The brands we cover are casino-led. Expect slots as the core — low-volatility titles that pay small and often, high-volatility ones that do not, and progressive jackpots where a slice of every stake builds a shared pool. Published return to player figures are long-run averages across millions of spins and tell you nothing about a single session. Live dealer rooms carry blackjack, roulette and baccarat streamed with real croupiers, and these are the games most often excluded or discounted in wagering contribution. Most libraries are mobile-first through the browser rather than a downloaded app.
Several of the same operators also run a sportsbook, and a few extend into esports markets. The mechanics differ from casino play: odds are priced rather than fixed by a mathematical model, cash-out lets you settle early at a revised price, and free bets typically return winnings without the stake. If a question you are sending us is about sports rather than slots, please say so — the terms are not interchangeable.
Eligibility and regulation — what applies to you in Great Britain
You must be 18 or over. Casinos not on GAMSTOP are not licensed by the UK Gambling Commission, which means the GB consumer protections attached to that licence do not apply: no UKGC complaints route, no GAMSTOP integration, and no UK deposit-limit or affordability framework. Accepting British customers is not the same as being authorised to serve them. These sites operate under overseas licences, and any complaint you raise goes through the operator's own procedure first, then whatever dispute service that licence provides — which is usually slower and less powerful than the GB equivalent.
Practical consequences worth knowing: identity verification is mandatory before a first withdrawal, source-of-funds documents can be requested at any point, and an unverified account can have a payout held indefinitely without breaching the terms. GAMSTOP self-exclusion only covers GB-licensed operators, so registering with it does not block offshore sites.
If gambling has stopped being entertainment, blocking software installed at device and bank level is more effective than willpower, and GamCare's National Gambling Helpline is free and confidential on 0808 8020 133, open 24 hours. Gambling is not a way to make money or solve a financial problem, and no casino — listed here or anywhere — is completely safe.
Sending a message that gets a useful reply
- Name the casino and the page on our site you are referring to.
- State the date you saw the term, offer or payment method in question.
- Say what you expected and what happened instead.
- Attach a screenshot if the wording has since changed on the operator's site.
- Leave out account numbers, card details and identity documents — we never need them and cannot act on them.
We will correct anything we have got wrong and date the change. Where a question has no settled answer — an unconfirmed licence status, a payment method we could not verify — we would rather tell you it is unresolved than invent certainty. Facts on this page were last checked on 26 September 2026.
Email [email protected] whenever you are ready. No enquiry is too small, and corrections are genuinely welcome.